Question 1

What are the minimum stay policies?

Accepted Answer

All properties during season (December 1 through April 30) have a minimum stay of 30 days. During off season (May 1 through November 30), RV lots have a minimum stay of 3 days and homes have a minimum stay of 7 days.

Question 2

Are all amenities available to rental guests?

Accepted Answer

Yes. The pools, beaches with private access, and rec halls are all available to our guests. You will be given ID tags so that you can partake in all we have to offer.

Question 3

Are the rental homes fully equipped?

Accepted Answer

Each home will be equipped with the items needed to enjoy your stay: dishes and cutlery, glasses and cups, pots and pans, towels and linens, etc. Most homes do not provide a barbecue grill or beach chairs. All homes have central air conditioning and heat, and washers and dryers. Dishwashers are uncommon.

Question 4

Is cable TV available?

Accepted Answer

Basic cable is available in all homes and on RV lots. Changes or upgrades to services are not allowed and strictly prohibited. All properties are individually owned and only the property owners are allowed to add or change services.

Question 5

Is wireless internet available?

Accepted Answer

Most homes and vacant RV lots have WiFi available. Wireless internet is also available at the rec halls. On Nettles Island, free wireless internet is available at The Village Grocer. We recommend contacting your cell or wireless provider to set up your device as a hot spot if you need internet access at your specific rental. Wireless internet cannot be added as an additional service. All properties are individually owned and only the property owners are allowed to add or change services.

Question 6

Is there a laundry facility?

Accepted Answer

The closest public laundry facility is on the mainland in Jensen Beach, approximately three miles away.

Question 7

Are golf carts provided?

Accepted Answer

No, but we would be happy to provide you with contact information for local companies that rent, deliver, and pick up golf carts.

Question 8

Can I bring my pet?

Accepted Answer

Homes: Only some homes are pet friendly. For those that are, a $250 non-refundable pet fee is required.
RV Lots: Pets are allowed on all RV lots with no additional fee. We require proof of a current rabies certificate upon arrival. Certain breeds are restricted and each community has a limit on the number of pets allowed. Please call us at (772) 229-1300 or email us for details.

Question 9

Can I cancel my reservation?

Accepted Answer

You can cancel your reservation up to 60 days prior to arrival for a $100 cancellation fee. At 60 days prior to arrival, full payment is due and no refunds are available after that point. Travel insurance is available through Rental Guardian, a third-party provider.

Guest Services FAQ

Guest Services FAQ